Hotel Guest Relations Executive

The Chelsea Townhouse, London (South West), London, SW3 2RP



What's In It For You?

Iconic Luxury Hotels offer the following benefits to employees:

  • Monthly service charge
  • 29 days of annual leave, including bank holidays
  • Regular team gatherings and appreciation events
  • Complimentary team meals
  • Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
  • Exclusive team rates with Relais & Chateaux properties worldwide
  • Exclusive team rates with London & Regional properties worldwide
  • Discounts on spa treatments and products
  • Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
  • Special gifts based on length of service
  • Team referral programme
  • Health cash plan
  • Access to our employee assistance programme
  • …and so much more.

About the role:

As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason  our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from arrival right through to departure ensuring that every guest wants to return. 

What Will You Be Doing?

You will be a natural communicator able to work within the pressure of running a busy hotel front office operation in 11 Cadogan Gardens. 

You will be a teamworker, and strive for quality and perfection in every guest you meet. You will be confident in running the overall service of the reception/concierge desk, and be an individual who enjoys sharing  knowledge, pride and passion about the hospitality Industry.

Below are some of the duties and responsibilities of the  Guest Relations Executive at 11 Cadogan Gardens:

  1. To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests, establishing a highly personalised style of service and attention.
  2. To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
  3. To take responsibility in ensuring that every guest request is actioned and assisting other departments, such as Housekeeping and Food & Beverage, in delivering the service.
  4. To take pride in maintaining a high standard in personal appearance and demeanour.
  5. To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
  6. To be familiar with all reservation tasks in order to cover this function should it be required
  7. To be confident in the delivery of  all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and  when  required  the role of the Night Manager .
  8. All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
  9. To be fully aware of the Hotel’s Fire Safety procedures and Health & Safety regulations.

The Chelsea Townhouse, launching in late summer 2023, will be a timeless classic hotel in the heart of vibrant Chelsea and is ideally located to explore the best of London. The property is currently undergoing a sensitive restoration that will bring back to life the hotel’s long and eclectic heritage, and will significantly improve guest experience and comfort.

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