Revenue Executive

Iconic Luxury Hotels, New Milton, Hampshire, BH25 6QS

Working for four of the most iconic hotels in the UK, you will be fundamental to the ever expanding success of these hotels. Working within an established team and with no two days being the same, this is a job for someone who has appetite and wants to work for the pinnacle of hotels…

A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast. This 70 bedroom hotel has a spa, two restaurants and a brand new cookery school, The Kitchen in collaboration with celebrity chef, James Martin.

Cliveden House is a Grade I listed stately home caring considerable grandeur from its days as a private house, mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden has a brand new spa, two restaurants, 40 bedrooms and two boats.

A medieval classic coaching inn, The Lygon Arms traces its roots back to the 16th century. The hotel is the centrepiece of the picturesque Cotswold village of Broadway. With 86 bedrooms, a restaurant, spa, wine bar and a range of lounges for guests to enjoy this hotel is truly somewhere special

The newest Iconic Hotel, Lining Half Moon Street and brushing shoulders with Green Park and Hyde Park Corner, the Mayfair Townhouse is a haven from the bustling streets of Mayfair. Personalised, intuitive service when you need it, delicious privacy when you don’t.

What's in it for you?

  • £30,000 salary
  • Fantastic ILH benefits
  • Accommodation available if required (New Milton area only)
  • Employee recognition awards
  • Cashback healthcare cover after probation
  • Continued career development with recognised training providers
  • Generous friends and family rate at Iconic Luxury Hotels
  • 25% discount on all food and beverage
  • Discount on spa treatment and products
  • Refer a friend incentive
  • Team social events, seasonal gifts and much more…

Check out behind the scenes here:

Executive role – About you

  • 1 year of hands-on Hotel Revenue Management experience (Minimum)
  • Confident in new rate system builds in Opera, Synxis, Siteminder and  GDS, Manager and any 3rd parties
  • Have a keen eye for detail, excellent communication and organizational skills

Aim of the Revenue Executive role

  • Investigate, follow up and resolve all failed audits, stay restrictions and parity investigations
  • Ensure accurate coding of all information in the channel manager for accurate reporting
  • Bi weekly catch up with the F&B, MICE and Spa stakeholders to analyse and highlight the need periods on the forecast calls
  • Liaise with the digital team to identify opportunities to promote all the revenue streams.
  • Run quality assurance checks on all information loaded before being set live.
  • Responsible for rate loading in all integrated systems to ensure all information entered in is accurate.
  • To maintain accurate records of every rate loading approvals and submissions as per company standard.
  • Maintain Distribution Channel Management System for OTA.
  • To ensure all information entered in to Synxis is accurate and meets the current company standards.
  • To maintain accurate records of rate configurations (offsets/supplements, etc) as per company standard.
  • Minimize rate parity issues, utilise control measures in place to ensure rate parity at all times
  • To communicate rate loading confirmation to CRO team in an accurate and timely manner.
  • Monitor and manage updates to interface configuration related to synxis for accurate mapping of data.
  • Monitor and investigate all interface failures regularly and communicate with hotels and vendors to resolve.
  • Audit hotels’ set up on channel manager, OTA extranets and 3rd party vendors on a regularly basis.
  • Build property details on all approved OTAs and wholesalers; make sure that all room and rate plan codes are built and mapped correctly; oversee activation within agreed timelines.
  • Maintain and ensure accurate rates and inventory allotments to promote reate parity through all bookings channels.
  • All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
  • To be fully aware of the Hotel's Fire Safety procedures and Health & Safety regulations

If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Our ethos and purpose is simple: to provide iconic luxury in its finest form. Staying at an Iconic Luxury Hotel is an experience that lives long in the memory. Service that is thoughtful and discreet; food that attains culinary perfection yet is delivered in a relaxed, comfortable environment; rooms that project opulence but make you instantly feel at home. Our hotels each have their own stories, traditions and character that mark them out as unique. This individuality brings our collection together. Our team take cues as to the level of service each guest expects. Familiar, chatty or more reserved. Our distinct character is reflected both in service levels and the environment. Everything we do is instinctive and insightful, creating an emotional connection with each guest. Our existing portfolio includes world-famous Cliveden House, a grand stately home hotel; Chewton Glen, a quintessentially English manor house on the fringes of the New Forest and Solent Coastline; The Lygon Arms, a 600-year-old luxury Cotswolds coaching inn; and 11 Cadogan Gardens, a distinguished home from home in one of the most prestigious areas of London. The Mayfair Town House, London also joined the collection in December 2020