COVID-19 Latest Updates
Tuesday 25th March | 12:00
With the COVID-19 pandemic evolving at an alarming rate, the wellbeing of our staff, guests and the world population have become our sole objective. With this in mind, on Monday 23rd March we made the decision to close our doors across the Iconic Luxury Hotels collection.
Thanks to the support from Government we have currently retained our entire team, with some of us continuing to work from home and others being part of a core team who are required to ensure the hotels are secure, to man the phones and to also keep on top of essential maintenance.
The Iconic Team have been truly amazing since this crisis hit the headlines, working even harder than ever to keep our guests and each other as safe as possible. As you would imagine, some of our people are a long way from home and in times of crisis we are their family and support network.
At this time we are also eternally grateful for the key workers who are allowing vital services to continue running up and down the country. The NHS teams are in a league of their own and we applaud them for their incredible work on the front line under the most extreme circumstances, knowing that possibly, the worst is yet to come. Our thoughts and heartfelt thanks go out to them and their families.
Thank you to those of you who have sent us kind messages of support and encouragement. These words have kept the morale up during exceptionally testing times. Please be assured that although, for the moment, we will not be able to welcome you in person, we will remain in regular contact and look forward to reopening our hotels, restaurants and spas with exciting new ideas and initiatives.
Whilst none of us have any idea how long this will be for, we remain optimistic that we will be re-opening Chewton Glen, Cliveden House, The Lygon Arms and 11 Cadogan Gardens during late Spring or the Summer months. A new opening date for The Mayfair Townhouse is yet to be determined however hopefully this will be sometime in the Autumn.
In the meantime we look forward to keeping in touch and send the very warmest of wishes from our houses to your homes.
Thursday 19th March | 12:00
We are monitoring closely the updates coming from the Government briefings and the recommendations being made. As a team we are continually reviewing what changes we need to make in order to adapt to this rapidly changing situation.
In light of the latest announcements, we have taken the decision to close our cosier, intimate dining areas throughout the ILH collection. As of Monday the following will be closing until further notice:
- The Kitchen at Chewton Glen
- The Astor Grill at Cliveden House
- The Wine Bar at The Lygon Arms
These are unprecedented times for us all and it’s important for us to do all we can to protect the welfare of our team and our guests. All of our main restaurants have more room to allow people to enjoy more spacious dining experiences if they chose to do so which is why these remain open for the time being.
If you have an existing booking you should shortly receive a call from us with a personal update. If for any reason you don’t hear from us within the next couple of days please give us a call or our Reservations Team will be happy to answer any of your questions.
The Kitchen at Chewton Glen | +44 (0)1425 282 212 | email@example.com
The Astor Grill at Cliveden House | +44 (0)1628 607 107 | firstname.lastname@example.org
The Wine Bar at The Lygon Arms | +44 (0)1386 852 255 | email@example.com
We have also taken the decision to cancel all cookery classes for the coming months, again our team will be in touch with you if you have a cookery class booking.
With these difficult times it’s important that we listen to advice and make the appropriate changes, we will continue to act upon advice and update you over the coming days.
Monday 16th March | 17:00
As the impact of the COVID-19 continues to gather momentum, I am writing to ensure that we stay in touch with our guests during the crisis.
Since the news hit the headlines we have been taking a very proactive approach and ensuring that we are monitoring the government guidelines daily and following instruction. Our staff are being well informed through team talks, departmental meetings and daily briefings. Our housekeeping regimes have been significantly enhanced and our teams are playing their part by politely avoiding the temptation to shake hands with our guests, advising guests on arrival of our heightened hygiene policies and ensuring everyone is washing their hands at very regular intervals. Our Reservations Team is advising arriving guests that if they are not feeling great they should postpone their visit.
Conscious that we need to support each other, we have temporarily relaxed our cancellation policies for all bookings arriving until the 30th June 2020, allowing guests to rebook at a later date without losing any deposits. Should you have an existing booking or are planning to make one then our Reservations Team will be happy to help.
This is a very unusual situation that we are now all faced with, but with our typically ‘British Spirit’ we are trying to find the positive in this for now. With so many overseas destinations becoming inaccessible we are finding that a lot of guests are choosing to book short breaks and holidays in the UK and as one of our regular guests said to me this morning, “at times like these, we are so lucky to have the beautiful English Countryside on our doorsteps.”
Ultimately when you are ready for a break, our General Managers and teams are here waiting to welcome you warmly as always.