Spa Receptionist - part time

Join Our Team at The Lygon Arms Hotel!

Nestled in the heart of Broadway village, often called ‘the jewel of the Cotswolds,’ The Lygon Arms Hotel is a historic coaching inn with a rich heritage. Our tranquil spa, 86 unique bedrooms, secluded gardens, and relaxed dining experiences offer countless ways to enjoy the serene countryside.

What's in it for you?

• £14,976 per annum, 24 hours per week
• Annual service charge (non-contractual) - circka £1.2k per year
• Meals included on duty
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Role Details:

• Shifts: Various shifts between 6am – 10pm, including weekends (5 days out of 7)

About the Spa Receptionist Role:

• Manage treatment, spa day, and fitness bookings
• Follow procedures for opening and closing the spa confidently
• Complete all reception admin tasks with pride and to the highest standard
• Assist with cashing up and voucher/brochure enquiries as needed
• Show potential new members and guests around the spa, highlighting all the exciting details
• Answer the phone promptly and assist with enquiries
• Ensure the smooth running of treatment rooms and allocate rooms to therapists fairly
• Collaborate with spa therapists, leisure attendants, and hotel staff, sharing necessary information professionally
• Monitor lone swimmers and other spa guests, and check pool chemical levels to ensure safety

About You:

• Experience in a spa environment is desirable
• Experience in a hotel/reception environment is advantageous
• Keen eye for detail, strong organizational skills, and confident communication with the team

Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar& Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen & Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.