Night Receptionist

Night Receptionist - The Chelsea Townhouse

As part of the Front Office team at The Chelsea Townhouse and 11 Cadogan Gardens, the only Relais and Chateaux property in London you are the reason that our Guests keep coming back for more. Our Night Receptionists work as part of a team to help our Guests and create unforgettable experiences for them, exceeding expectations from arrival to departure, to ensure that every guest wants to return. 

What Will You Be Doing?

Below are some of the duties and responsibilites of Night Receptionts:

• To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests, establishing a highly personalised style of service and attention.
• To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
• To take pride in maintaining a high standard in personal appearance and demeanour.
• To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
• To ensure all arriving Hotel guests’ cars are parked, if required.
• To be familiar with all reservation tasks in order to cover this function should it be required
• To be confident in the delivery of  all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and  when  required  the role of the Night Manager .
• All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
• To be fully aware of the Hotel’s Fire Safety procedures and Health & Safety regulations.
• To record all relevant information using the DM report system.
• To be confident and take ownership to ensure all messages are delivered to recipients promptly and according to their wishes.
• To be responsible for answering enquiries, building great relations with our guets and assisting guests with event bookings, routes, etc.
• To be aware and promote all services offered in the Hotel.
• To know and understand the current policies and procedures of the Hotel

What's In It For You?

• Monthly tronc charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• …and so much more.

If you love creating special experiences and feel comfortable working under pressure, please apply now, we'd love to hear from you!

The Chelsea Townhouse, launching in late summer 2023, will be a timeless classic hotel in the heart of vibrant Chelsea and is ideally located to explore the best of London. The property is currently undergoing a sensitive restoration that will bring back to life the hotel’s long and eclectic heritage, and will significantly improve guest experience and comfort.