Luggage Porter
The Chelsea Townhouse, London (South West), London, SW3 2RP
About the role:
You will consistently achieve the required standards of service and customer care, assisting the operation creating a warm, friendly and comfortable environment for our guests.
Below are just some of the duties and responsibilities of Luggage Porter - across The Chelsea Townhouse & 11 Cadogan Gardens :
- You will be a well spoken individual, inmmaculately presented, able to create rapport with our regular and new guests, understanding and anticipating any needs the guests might have.
- You will demonstrate good knowledge of the Chelsea area and the city Leisure panoramma, and will be able to respond to any guests queries on a timely manner.
- To be respectful and confident at meeting and seeing off all arriving and departing guests, ensuring the efficient and safe transferral of luggage.
- To ensure all arriving Hotel and Restaurant guests' cars are parked, if required.
- To be confident and intuitive in ensure no guests are left waiting in any area of the Front Hall or public areas for an excessive amount of time without being spoken to acknowledging the fact that every guest is unique.
- You will be a team player, willing to assist the Front of the House team when required, and will share the knowledge, passion and pride about the Hospitality Industry.
What's In It For You?
- Monthly tronc charge
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
- Exclusive team rates with Relais & Chateaux properties worldwide
- Exclusive team rates with London & Regional properties worldwide
- Discounts on spa treatments and products
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Access to our employee assistance programme
- …and so much more
If you find the pace and buzz of service is exciting and can work under pressure, please get in touch, we'd love to hear form you!
The Chelsea Townhouse, launching in late summer 2023, will be a timeless classic hotel in the heart of vibrant Chelsea and is ideally located to explore the best of London. The property is currently undergoing a sensitive restoration that will bring back to life the hotel’s long and eclectic heritage, and will significantly improve guest experience and comfort.