Cluster Duty Manager

We are currently seeking a Cluster Duty Manager to join our team at 11 Cadogan Gardens & Apartments and additionally supporting The Chelsea Townhouse.

What’s in it for you?

• Competitive Salary plus tronc
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our employee assistance programme
• …and so much more.

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!

The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.

Below are some of the duties of the Cluster Duty Manager.

• To take ownership in welcoming and bidding farewell to all visitors to the hotel in a warm and professional manner. Ensuring all guests receive prompt service and guidance accordingly.
• To show passion and flexibility in assisting with all departments in times of pressure – where reasonably possible.
• To host and facilitate the Morning Meeting ensuring all relevant HOD's are prepared for the day ahead.
• To take ownership in ensuring that accommodation for arriving VIP's and those staying is prepared to the agreed standard.
• To be respectful and with integrity, introduce yourself to all residential guests and hosts of events and parties upon arrival.
• To be respectful and with integrity, room all VIP and important guests personally assuring a very positive first impression.
• To be confident in liaising with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements.
• To be flexible and with teamwork, perform duty management as detailed on the management rota.
• To take ownership and ensure that the standards of service in all areas meet the required levels.
• To be confident and use integrity, deal with complaints quickly ad efficiently and find suitable solutions to any problems that may arise, communicating issues to the General Manager and colleagues in a constructive and clear manner.
• To show teamwork and ownership in assuming responsibility for the running of the Hotel in the absence of senior management.

11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.