Guest Services Coordinator

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of the Guest Services Coordinator role

To provide the personal touch and 5* service to all guests prior to arrival and during their stay, exceeding expectations and maximising revenue opportunities where possible.

 Responsibilities of the Guest Services Coordinator role

• To have full product knowledge of the local area and attractions/activities offered on and offsite
• Be responsible for taking additional reservations for Chewton Glen including rooms, food and beverage, spa and special events in the absence of Central Reservations
• To have knowledge of all systems for Chewton Glen for rooms, spa, F&B, special events, activities
• To carry out 7 day pre-arrival calls for all reservations to ascertain any missing information and to upsell dining, spa and all hotels facilities. Run daily reports to check bookings arriving in 7 days
• To cross reference all activity and restaurant booking from the individual systems with Opera to ensure all information is correct and accurate and ensure booking notes up to date
• To be the point of contact on site for all guests wanting to make any reservations
• To be fully aware of the standards of performance as set out in the AA Mystery Guest Report and to adhere to them at all times
• Have a full knowledge of all special offers and promotions and to offer them where appropriate
• To be based in the lobby/back office on busy days including Friday’s, Saturdays, Sundays and School holidays
• To liaise with the Central Reservations Office when on shift and be an extension to the team
• To have and understand revenue targets for each outlet
• To be fully aware of the Hotel’s fire safety procedures and Health & Safety regulations
• Anticipate and address guest’s service needs, be forward thinking
• Perform any additional tasks which are assigned by management

Guest Services Coordinator - About you 

• Experience in working in Guest Services role or 5* service
• Experience in exceeding guest expectations and going above and beyond expectation
• You will have keen eye for detail, organisational skills and confident in communicating with the team

What's in it for you?

• Service charge on top of your monthly salary
• Free staff meals
• Friends and Family rate at Iconic Luxury Hotels
• 25% discount on all Food & Beverage
• Discount on Spa treatment and products
• …and much more.

A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast. Just two hours from London it is a perfect place to escape to. With a 9 hole golf course, tennis courts, endless country and coastal walks as well as an award winning spa, gym and large outdoor pool there is something for everyone.