Reception Manager

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

What's in it for you?

• £34,320 annual salary
• Service charge paid monthly -circa 3k per annum (non-contractual)
• Free team meals included on duty
• Awards of Excellence recognition
• Length of service gifts
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Team Rate at our Iconic Hotels
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all Food and Beverage
• Discount on Spa treatment and products
• Refer a friend incentive
• Cycle to work scheme
• Employee assistance programme
• Team social events, seasonal gifts and much more…

Reception Manager - Responsibilites 

• Staff Welfare & Development: Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.
• Meeting Attendance: Participate in HOD, BEO, and Finance meetings, and stay informed about monthly revenue budgets and targets.
• Guest Satisfaction: Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.
• Team Collaboration: Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
• Service Excellence: Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.
• Technical Proficiency: Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
• Reservation Management: Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
• Restaurant Reservations: Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
• Feedback & Maintenance: Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
• Policy Adherence: Understand and adhere to current hotel and spa policies and procedures.
• Financial Responsibility: Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.

Reception Manager - About you

• Previous experience as a Reception Manager in a hotel is essential.
•  You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
• You are a great leader, dedicated to developing your team.
• You can remain calm and composed during difficult situations in a busy environment.
• You have a good working knowledge of Microsoft applications and the Reservation System Opera.
• You thrive in a busy enviroment 

Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar& Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen & Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.