Spa Receptionist - Maternity Cover (24 hours over 3 days)

Aim of the Spa Receptionist role

To supervise the day to day running of Reception area within the Spa promoting and selling the Spa products and facilities at every opportunity.

• Taking ownership and be responsible for taking treatment, spa day, fitness and tennis bookings.
• Be confident and ensure accurate procedures are followed for opening and closing the spa.
• Complete all reception administrative tasks and procedures in a timely manner to the highest standard taking pride in your work.
• Assist with cashing up and voucher/brochure enquiries as required.
• To be confident in your ability to complete show rounds to potential new members and guests giving out relevant information on the spa.
• Answering the phone in a timely manner and assisting with any enquiries.
• Be familiar with and be passionate in promoting all facilities, treatments and products offered in the spa at every opportunity.
• To ensure smooth running of the treatment rooms and allocating rooms to therapists. Ensuring treatment allocation is even using team work and flexibility.
• Monitor Spa emails and where necessary respond to emails in a timely and polite manner.
• Be confident in dealing with complaints as and when they arise referring to a manager when required or if you feel you are unable to assist.
• Chase outstanding bills and payments.
• Complete the Pool Responder training to ensure compliance with pool health and safety standards within one month of commencing role. 

Spa Receptionist - About you 

• Experience in spa environment desirable
• Experience in working in a hotel/ reception environment is advantageous
• You will have keen eye for detail, organisational skills and confident in communicating with the team

What's in it for you?

• TRONC on top of your monthly salary
• Free staff meals
• Friends and Family rate at Iconic Luxury Hotels
• 25% discount on all Food & Beverage
• Discount on Spa treatment and products
• …and much more.

A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast. Just two hours from London it is a perfect place to escape to. With a 9 hole golf course, tennis courts, endless country and coastal walks as well as an award winning spa, gym and large outdoor pool there is something for everyone.