Reception Manager

As Reception Manager, part of the Front Office team at 11 Cadogan Gardens, you are the reason our Guests keep coming back for more. The Reception Manager work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from Check in right through check out, to ensure that every guest wants to return. 

Below are some of the duties and responsibilities of the Maintenance Assistant at The Chelsea Townhouse

• To take ownership and pride in ensuring the welfare of all Front Office staff, completing coffee chats and appraisals, preparing and covering rotas, authorising holidays and providing on shift training.
• To work closely with your team across the properties, showing flexibility in coverage and support.
• To ensure that team members can perform their duties to the standard required across the hotels.
• Ensure that the Rooms Division Department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.
• To take responsibility in preparing and presenting daily handovers between shifts and departments
• To attend Daily Operations, BEO and Finance meetings when possible and be familiar with monthly revenue budgets and targets.
• To take pride and ownership of the smooth running and efficient organisation of the Rooms Division in line with established procedures and standards.
• To ensure adequate and thorough training of all service standards required as per yearly audits.

What's In It For You?

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• …and so much more.

If you find the buzz and pace of hospitality exciting and feel comfortable working under pressure, please Apply Now, we'd love to hear from you!

11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.