Head Housekeeper

11 Cadogan Gardens, London (South West), London, SW3 2RJ

What's In It For You?

Tronc paid monthly
30 days holiday including bank holidays
Regular team events and appreciation days
Free team meals
Awards of Excellence recognition
25% discount on all Food & Beverage
Length of service gifts
Team referral scheme
Health cash plan
Team rate at our Iconic Luxury Hotels, London and Regional and Relais & Chateux properties
Friends and Family rate at our Iconic Luxury Hotels
Employee assistance programme
…and so much more.

Aim of the Role

Lead and inspire the Housekeeping teams across 11 Cadogan Gardens, The Apartments & The Chelsea Townhouse to deliver exceptional cleanliness, comfort, and presentation throughout the hotel, ensuring guests experience the highest standards of luxury and care.

Below are some of the Responsibilities;

Maintain brand standards for guest rooms, public areas, and staff facilities.
Ensure secure key handling and uphold guest privacy and safety.
Work with Operations and General Managers on budgets and business plans.
Recruit, train, and develop the team; conduct inductions and performance reviews.
Ensure compliance with health & safety, fire safety, and COSHH regulations.
Efficiently manage housekeeping payroll, stock control, supplier relationships, and monthly inventory reporting.
Oversee PPM and Spring Clean schedules; maintain accurate logs and inventories.
Foster collaboration with Maintenance and Front Office teams.

Essential Criteria

Previous senior housekeeping experience within luxury/boutique five star hotels.
Strong leadership and team management skills.
Excellent attention to detail and knowledge of health & safety regulations.
Ability to manage budgets and supplier relationships.

Desirable

Hospitality or housekeeping qualifications (NVQ, SVQ, diploma).
AA Red Star experience in luxury/boutique hotels.
Previous working with Forbes standards.

If you thrive in a fast-paced hospitality environment, apply now—we’d love to hear from you!