Spa Duty Manager
The Lygon Arms, Broadway, Worcestershire, WR12 7DU
This charming old coaching inn sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history, coloured by the many characters who have stayed here, from Oliver Cromwell to Elizabeth Taylor and Richard Burton. Nestled in a tranquil corner of the hotel, our spa offers a serene escape with luxurious treatments, a state-of-the-art fitness suite, and a stunning indoor pool.
Spa Duty Manager - What's in it for you?
- £29,000 annual salary
- Service charge paid monthly (non-contractual) - circa £2.5k per year
- Free team meals included on duty
- Awards of Excellence recognition
- Length of service gifts
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Team Rate at our Iconic Luxury Hotels
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all Food and Beverage
- Discount on Spa treatments and products
- Refer a friend incentive
- Cycle to work scheme
- Employee assistance programme
- Team social events, seasonal gifts, and much more…
Aim of the Spa Duty Manager role:
- Take ownership for covering all reception shifts with a rota system.
- Ensure each new reception staff member goes through an induction and training programme.
- Monitor staff development and follow the Company appraisal system in conjunction with the Spa Manager.
- Manage the Reception team, ensuring all treatments and fitness bookings are taken efficiently and accurately, and that all other administrative reception procedures are followed correctly.
- Generate sales leads through outreach activities and corporate events.
- Take prospective new members on show-rounds within the Spa and Hotel Facilities.
- Contribute to the membership budget.
- Ensure membership packs are completed in a timely manner.
- Arrange and develop all Spa Events and provide appropriate costings within the department budgets.
- Complete monthly retention calls.
- Complete a weekly forecast spreadsheet.
Spa Duty Manager - About you:
- Must have previous Spa Supervisory or Management experience.
- Excellent communication skills and customer service required.
- Keen eye for detail, organisational skills, and confidence in communicating with the team.
Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar& Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen & Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.